Return & Refund Policy

Our commitment to your satisfaction

Quality Guarantee

If products don't match the description or quality, we'll help resolve it

Report Within 24 Hours

Issues must be reported within 24 hours of receiving the product

Fair Resolution

We mediate between buyers and vendors for fair resolution

Return Eligibility

Due to the perishable nature of farm products, returns are handled on a case-by-case basis. You may be eligible for a return or refund if:

  • Products received are significantly different from the description
  • Products are damaged or spoiled upon delivery
  • Wrong items were delivered
  • Quantity is significantly less than ordered

How to Request a Return/Refund

  1. Document the issue: Take clear photos/videos of the product showing the problem
  2. Report within 24 hours: Contact us through the app or email with your order details and photos
  3. Wait for review: Our team will review your complaint and contact the vendor
  4. Resolution: Based on the review, we'll arrange for replacement, refund, or partial refund

Non-Returnable Items

  • Products that have been consumed or used
  • Issues reported after 24 hours of delivery
  • Products damaged due to improper storage by the customer
  • Minor variations in size, color, or appearance (natural for farm products)

Refund Process

If a refund is approved:

  • Online payments: Refund will be processed to the original payment method within 5-7 business days
  • Cash on Delivery: Refund will be credited to your Jaikisan wallet or bank account
  • Partial refunds: May be offered based on the extent of the issue
Note: We encourage direct communication between buyers and vendors to resolve minor issues. Most vendors are happy to make things right for their customers.

Need Help with a Return?

Our support team is here to help resolve any issues with your order.

Contact Support
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