Seller Guidelines
Best practices for successful selling on Jaikisan
Getting Started
1. Complete Your Profile
- Add a clear profile photo or business logo
- Write a compelling business description
- Include your farm/business name
- Provide accurate location information
- Add WhatsApp number for quick customer contact
2. Verification (Optional but Recommended)
- Aadhaar verification builds customer trust
- Verified sellers appear higher in search results
- Get a verified badge on your profile
- Verification is free and secure
Product Listing Guidelines
Product Photos
Do's
- Use natural lighting
- Show actual products you're selling
- Include multiple angles
- Keep background clean and simple
- Show size reference when helpful
Don'ts
- Don't use stock photos
- Don't use heavily edited images
- Don't copy images from internet
- Don't use blurry or dark photos
- Don't include watermarks or text overlays
Product Description
- Write clear, honest descriptions
- Mention variety/type of produce
- Include freshness information (when harvested)
- Mention if organic or naturally grown
- Specify unit clearly (per kg, per piece, per dozen, etc.)
- Add Telugu description for local customers
Pricing
- Set fair and competitive prices
- Factor in your costs including packaging
- Update prices when market rates change
- Consider offering bulk discounts
Quality Standards
Maintaining quality is crucial for customer satisfaction and repeat business:
Freshness
Always send freshly harvested produce. Remove damaged or spoiled items before packing.
Packaging
Use appropriate packaging to prevent damage during transit. Wrap delicate items carefully.
Accurate Quantity
Always provide the exact quantity ordered. Slightly more is appreciated; less is not acceptable.
Customer Communication
- Respond promptly: Reply to inquiries within 2-4 hours during business hours
- Be professional: Maintain polite and helpful communication
- Be honest: If a product is unavailable, inform the customer immediately
- Confirm orders: Confirm order details before dispatch
- Handle complaints gracefully: Address issues professionally and offer solutions
- Follow up: Check if the customer received the order satisfactorily
Prohibited Items
The following items are strictly prohibited on Jaikisan:
- Expired or spoiled products
- Products with harmful chemicals or pesticides beyond safe limits
- Counterfeit or mislabeled products
- Non-food items (unless specifically allowed)
- Alcohol, tobacco, or any illegal substances
- Products that violate any laws or regulations
Violation of these guidelines may result in account suspension or permanent ban.
